Refund Policy – Bullcrest International Pvt. Ltd.

Last updated: 10 October 2026

You can ask for a refund or replacement within 15 days of delivery. To be eligible, you must have recorded a video while opening the parcel.

1. Record an unboxing video

This is required for every claim. Please:

1.       Start recording before you open the parcel.

2.       Show the sealed parcel and the shipping label clearly, with the name and address visible.

3.       Keep recording without a break while you open the parcel and take out every item.

4.       Show the problem clearly (damage, wrong item, missing item or defect).

Without this video, we cannot accept the claim.

2. When you can get a refund or replacement

•         The product arrived damaged or broken

•         You received the wrong product

•         An item is missing from your order

•         The product is defective

The claim must be made within 15 days of delivery.

3. When we cannot accept a claim

•         No unboxing video, or the video is cut, edited or does not show the problem

•         The request is made after 15 days from delivery

•         The product has been used, or damage was caused after delivery

•         The product is not in its original packaging

4. How to request a refund

1.       Email or call us within 15 days of delivery.

2.       Share your order number, your name and a short description of the problem.

3.       Send the unboxing video and clear photos of the product and packaging.

4.       We will review your claim and reply with the next step, usually within 2 to 3 working days.

5. How you get your money back

If your claim is approved, we will either send a replacement or refund you. Refunds go back to the original payment method, usually within 5 to 7 working days after approval. Cash-on-delivery orders are refunded to your bank account or UPI ID.

6. Contact us